FAQ
Do you offer free shipping?
Yes, because we value our customers and want to provide the best possible service, we offer premium shipping at no charge.
Can I track my order?
You can track your order on the "Order Tracking" page by entering the tracking number we sent you. Enter the number and click "Track" to view the status of your order.
Will I receive a confirmation email after placing my order?
Yes, once your order is complete, a confirmation email will be sent to your inbox. If you do not receive the email, please feel free to contact Customer Service. We will assist you promptly.
Email address: info@cielvina.com
How secure is the payment process?
The payment process is 100% secure and encrypted.
We accept major credit and debit cards.
What is your return policy?
You may return items within 30 days of receipt, provided they are unused and in their original packaging. Please be sure to contact us before initiating a return. The return period is 30 days, and refunds may take up to 10 business days to process.