Privacy policy

This Privacy Policy outlines how Cielvina (“we,” “us,” or “our”) gathers, utilizes, and shares your personal data when you access our website, complete a transaction, or engage with our services. Safeguarding your privacy is our utmost priority, and we are dedicated to securing your personal details.

Data We Collect

Upon visiting our site, we automatically record specific details regarding your device, known as "Device Data." This typically encompasses:

  • Your web browser version
  • Your IP address
  • Time zone settings
  • Active cookies present on your device
  • Specific products or web pages you view
  • Search terms or referring sites that brought you to us
  • How you interact with our platform

We gather this Device Data utilizing the following technologies:

  • Cookies: Small data files stored on your device or computer, which frequently include an anonymous unique identifier.
  • Log Files: These monitor activity occurring on the site, capturing data such as your IP address, browser type, Internet Service Provider, referring/exit pages, and date/time stamps.

Order and Personal Details

When you attempt to make a purchase or reach out to our team, we collect specific details designated as "Order Data," which consists of:

  • Full name
  • Billing and delivery addresses
  • Payment particulars
  • Email address
  • Contact phone number
  • Specifics of your order

We exclusively gather this information when it is submitted voluntarily by you.

How Your Data is Utilized

The information we accumulate is used to:

  • Process, verify, and dispatch your orders
  • Maintain communication regarding your purchases, our services, and promotional offers
  • Deliver effective customer service and support
  • Enhance and streamline our website's performance
  • Screen for potential risks, security threats, or fraudulent activities
  • Fulfill applicable legal mandates

Sharing Your Personal Data

To successfully run our operations, we may share your details with reliable third-party partners, such as:

  • Payment gateways and processors
  • Logistics, courier, and shipping companies
  • Hosting and IT infrastructure providers
  • Analytics and marketing collaborators

Additionally, we may share your data to comply with relevant laws and regulations or to defend our lawful rights. We strictly do not sell your personal data to third parties.

Your Privacy Rights (Japan Residents & APPI Compliance)

In accordance with the Act on the Protection of Personal Information (APPI) and other applicable regulations in Japan, you possess the right to:

  • Request confirmation and access to the personal data we maintain about you
  • Ask for corrections or updates to inaccurate or incomplete information
  • Request the deletion or suspension of use of your personal data
  • Opt-out of specific data processing activities

To exercise any of these rights, please reach out to us using the contact information provided below.

Data Retention

We keep your personal details on file only for the duration necessary to:

  • Fulfill your purchases and orders
  • Provide ongoing customer care
  • Satisfy legal, tax, and accounting obligations

Data Security Measures

We deploy sensible technical, physical, and administrative safeguards to defend your personal information. Nevertheless, it is important to recognize that no electronic storage system or internet transmission is completely flawless, meaning absolute security cannot be guaranteed.

External Links

Our platform may feature links to external third-party websites. We hold no responsibility for the content, security, or privacy policies of those domains.

Updates to This Policy

We reserve the right to modify this Privacy Policy periodically to reflect shifts in our business practices, or for legal and regulatory reasons. Revisions will be published on this page with an updated effective date.

Company Information & Contact Details

Company Name: CONGFULFILL LIMITED
Trade Name: Cielvina
Representative: Cai Jiancong
Company Registration Number: 80006301
Email Address: info@cielvina.com

Registered Company Address:
UNIT A56 29/F LEGEND TOWER 7 SHING YIP STREET KWUN TONG HK

Warehouse And Returns Centre:
Room B104, Kaicheng High-Tech Park, No. 11 Jiali Road, Dalang Street, Longhua District, Shenzhen, Guangdong Province, China 518109

Customer Service Hours: Monday to Friday | 09:00–17:00 GMT

If you have further inquiries regarding this Privacy Policy or our data handling practices, please contact us at: info@cielvina.com.