Shipping policy

Welcome to Cielvina. We are committed to providing a seamless, transparent, and reliable delivery experience for our customers in Japan and worldwide. Please review our shipping procedures and policies below.

1. Order Processing

Order Cut-Off Time: 22:00 JST (Japan Standard Time, GMT+9)

Order Processing Time: 1 to 2 business days (Monday – Friday)

All orders placed before our daily cut-off time will begin processing within the timeframe stated above. Orders placed after the cut-off time, or on weekends and public holidays, will be processed on the following business day. Please note that processing time is separate from the shipping time.

2. Delivery & Shipping Cost

Estimated Delivery Time: [5–15 business days] (Monday–Friday)

Total Estimated Delivery Time: (Order processing + shipping) [6–17 business days]

We currently offer:

Free Standard Shipping on all orders. No additional shipping fees apply.

Warehouse location:
Room B104, Kaicheng High-Tech Park, No. 11 Jiali Road, Dalang Street, Longhua District, Shenzhen, Guangdong Province, China 518109

3. Shipping Carriers

We partner with a network of reliable and trusted international logistics providers to ensure your order arrives safely and efficiently. Depending on your specific location and the size of your package, your order will be delivered by carriers including, but not limited to:

For deliveries within Japan:

  • Yun Express
  • Sagawa Express
  • Yamato Transport
  • Japan Post

The specific carrier handling your parcel will be selected automatically to provide the best service and will be clearly indicated in your shipping confirmation email alongside your tracking number.

4. Order Tracking

As soon as your package leaves our warehouse, you will receive a shipping confirmation email containing your tracking number and a link to monitor your delivery status. Please allow 24 to 48 hours for the tracking information to update in the courier's system.

5. Unforeseen Delays

While we strive to deliver your items within the estimated timeframes, please be aware that shipping times are estimates and not guarantees. Due to ongoing global logistical challenges, customs processing, and potential delays related to unforeseen circumstances (including lingering pandemic-related disruptions), some shipments may experience slight delays. We appreciate your patience and understanding.

6. Customs, Duties, and Taxes

For international orders, your shipment may be subject to import duties, taxes, or customs fees levied by your local government once the package reaches your country. Customers are solely responsible for any such additional charges. We recommend contacting your local customs office for specific information regarding these potential fees.

7. Incorrect Shipping Addresses

Please ensure that your shipping address is entered correctly at checkout. We are not responsible for packages delivered to an incorrect address provided by the customer. If you realize you have made an error, please contact us immediately at info@cielvina.com. If the order has already been dispatched, we cannot reroute the package.

8. Company & Contact

Company Name: CONGFULFILL LIMITED
Trade Name: Cielvina
Representative: Cai Jiancong
Company Registration Number: 80006301
Email Address: info@cielvina.com

Registered Company Address:
UNIT A56 29/F LEGEND TOWER 7 SHING YIP STREET KWUN TONG HK

Warehouse And Returns Centre:
Room B104, Kaicheng High-Tech Park, No. 11 Jiali Road, Dalang Street, Longhua District, Shenzhen, Guangdong Province, China 518109

Customer Service Hours: Monday to Friday | 09:00–17:00 GMT

If you have any further questions regarding your shipment, please reach out to our customer support team: info@cielvina.com.